About - The European Chatbot & Conversational AI Summit

March 19-20, 2025 - John McIntyre Conference Centre, Edinburgh University.

THE EUROPEAN CHATBOT & CONVERSATIONAL AI SUMMIT
5TH EDITION 2025

“Redefining The Future Of CAI: Ethical And Human-Centric Conversational & Generative AI”

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About Event

The European Chatbot

The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives and adopters of Conversational AI, Generative AI, Chatbots, Virtual Assistants, voice technology, and Conversation Design.

The summit will highlight the latest trends and recent application changes in the Conversational AI space within the European market.

2024 Summit Highlights

The European
100 +

Attendees

5 +

Speakers

1

Days

5 +

Partners

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Topics

Key Topics Covered

Discover how top enterprises are leveraging Conversational AI in their companies to reduce costs and boost revenues.

We feature speakers from top enterprises, brands, and researchers who leverage chatbot, Conversational AI, and Generative AI technology.

LLM’S AND THEIR ROLE IN BUSINESS

Explore how large language models are increasingly being utilised in various business applications.

MEASUREMENTS, METRICS AND ROI

Explore various ways organisations measure the effectiveness of their initiatives.

HUMAN CENTRIC CONVERSATIONAL DESIGN

Discover how conversational AI systems are designed with a focus on enhancing user experience.

GENERATIVE AI & DATA ANALYTICS

This session will focused on learning, experimenting, and exploring generative AI technologies.

ETHICS, COMPLIANCE & DIVERSITY IN CAI & GENAI

Exploring proposed EU AI Act regulation for transparency, accountability, ethical and data governance.

EXPLORING CONVERSATIONAL AI AND CHATBOT APPLICATIONS

Learn how CAI and chatbots are being utilised across various industries.

VOICE AI REVOLUTION: EMPOWERING COMMUNITIES THROUGH VOICE ASSISTANTS

Learn the latest developments & innovations in voice AI technology.

CUSTOMER EXPERIENCE STRATEGY AND ORGANISATIONAL CULTURE

How companies develop strategies to enhance customer experience.

EU AI ACT

Establishing requirements for transparency, accountability, ethical and data governance.

The Line-Up

Last Edition Speakers

Hilde Hardeman

Hilde Hardeman

Director General - Publications Office @ European Union

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Kai Zenner

Head of Office | Digital Policy Adviser (MEP Axel Voss) @ European Parliament

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Richard Lochhead

Minister for Small Business, Innovation and Trade @ The Scottish Parliament

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Caroline Laurenson

Programme Director @ The European Chatbot & Conversational AI Summit

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Tom Wilkinson

Chief Data Officer @ The Scottish Government

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Helen Hastie

Professor of Human-Robot-Interaction & Head of School of Informatics @ University of Edinburgh

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Dragos Tudorache

Chair Special Committee on Artificial Intelligence in a Digital Age @ European Parliament

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Kulvinder Panesar

Assistant Professor of Applied Artificial Intelligence @ University of Bradford

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Pooja Sudarshan Deshmukh

Vice President in Digital Transformation @ Citi

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Christoph Esslinger

Founder and Managing Director @ VUI.agency

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Michael McTear

Emeritus Professor @ Ulster University

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Professor Amany Elbanna

Professor of Information Systems and Digital Transformation @ Royal Holloway University of London, UK

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Joshua Crumbaugh

CEO @ PhishFirewall, Inc.

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Daniel Bietenhader

Head Transformation & Innovation Operations @ AXA

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Harald Felgner, PhD

Digital Experience Innovator @ AXA

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Michael Charles Borrelli

Director @ AI & Partners

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Thanos Moysiadis

EU Public Policy Digital @ Uber

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Pete Preston

Co-founder @ Settlrz Ltd

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Jared Browne

Group Head of Data Privacy @ Fexco

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Harshdip Singh

Sr. Product Manager - Tech @ Amazon Alexa AI @ Amazon

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Marie-Julie Lemaitre

Tribe Lead Generative AI (Group Program) @ Thales

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Gerrit Seebeck

Product Management IT @ BMW Group

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Inma López Del Pino

Voice Virtual Assistant Product Owner @ ING Bank – Spain & Portugal

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Maaike Groenewege

Conversation Designer and Coach @ Convocat.nl

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Grant Ronald

Senior Director of Product Management @ Oracle Digital Assistant

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Jesse Lucas

Digital Product Manager @ Lebara

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Anuragini Shirish

Associate Professor, HDR @ Institut Mines-Télécom Business School

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Marcin Gąstół

Senior DevOps Engineer @ Garson IT

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Isabelle Mancel

Global Head of Innovation Learning and Culture @ Thales

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Dr. Ali Fenwick

Professor of Organizational Behavior & Innovation @ Hult International Business School

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Alberto Gago Fernandez

International & EU digital affairs Advisor - Cabinet of the Secretary of State for Digital and AI @ Ministry of Economy Spain

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Charise Johnson

Policy Adviser - Data & Digital Technologies @ The Royal Society

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Oliver Lemon

Academic Co-Lead & Professor of Conversational AI @ The National Robotarium

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Martin Krcek

AI Strategy & Implementation, Voice bot TOBi @ Vodafone

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Sonia Talati

Senior Manager - Conversation Design @ GoDaddy

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Marisa Tschopp

Human-AI Interaction Researcher @ scip AG

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Pavan Belagatti

Technology Evangelist @ SingleStore

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Endre Davids

CCO @ Seamly

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Dr. Jennifer Brannon Barhorst

Associate Professor of Marketing @ College of Charleston

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Richard Moore

Chief Technology Officer @ LOHA Health

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Stephen Broadhurst

Head of Customer Solutions @ HumanFirst

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Anne Robertson

Director @ EDINA

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Dr Kevin Macnish

Heads Ethics & Sustainability consulting practice@ Sopra Steria

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Arte Merritt

Founder @ Reconify

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Guido Jongen

Digital Human Advocate & Founder @ Virtually Human

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Lotte Willemsen

Professor (lector) @ Rotterdam University of Applied Sciences

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Anna Xygkou

PhD Researcher in Conversational AI and Virtual Reality @ University of Kent

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Emily Banzhaf

Ambassador @ Open Voice Network

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Birgit Itse

Highly skilled creative professional & author @ Birgit Itse

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Fausto Albers

Co-founder @ AI Builders Club

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Matthew Martin

Information Security Executive @ Two Candlesticks

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Marc Cohen

Developer Relations Engineer, Google Cloud Platform @ Google

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Casper van den Broek

Partner & Senior Consultant @ Studio Winegum

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Rachel Pratt

Senior Conversational AI Designer @ Microsoft

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Ross Comrie CA

Data Science Consultant @ Accenture

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Sherin Mathew

Founder & CEO @ Smart Ethics

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Gabriel Skantze

Professor of Conversational AI @ KTH

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Leslie Nooteboom

Co-founder & CEO @ Requesty

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Marina Ashurkina

Prompt Engineering & Co-author

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Chris Mackie

Digital Assistant Director @ Health and Social Care Alliance Scotland (the ALLIANCE)

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Sarah Coward

Co-Founder and CEO @ In The Room

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Patrice Mattez

EMEA Business Development Manager @ AudioCodes

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Falene McKenna

Computational Linguist @ Lingua Robotica Consulting

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Alessia Sacchi

Developer Advocate @ Google

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Xavier Portilla Edo

Infrastructure Team Lead @ Voiceflow

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Jason Tan

Founder @ Engage AI

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David N Patariu

Privacy Attorney @ Venable LLP

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Robin Gissing

Experienced Innovator and Programme Lead

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Ahmad Altarawneh DBA

Senior Transformation Consultant @ Dubai Police General HQ

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Angus Addlesee

Research Associate in Conversational Artificial Intelligence @ Heriot-Watt University

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Esma Benssassi

Founder, CEO @ AffectiveHalo ltd

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Svetlana Meissner

AI-Trainer @ Brandenburgische Technische Universität Cottbus-Senftenberg

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Andrew Williams

Chief Technology Officer (CTO) and Co-founder @ ConnectingYouNow

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Giulia van den Winkel

Channel Content Specialist - Chatbot @ GetYourGuide

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Sydney Eneremadu

Founder @ The European Chatbot Summit

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Michael McLeod

AI Evolution Strategist @ The Line Group

Early Bird Tickets Available!

Don’t miss your front-row seat to the future of Conversational AI & Generative AI !

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