Rachel Pratt, a Senior Conversational AI Designer at Microsoft, specializes in designing and optimizing speech-enabled IVR solutions and Chatbots for enterprises. With an MSc in Speech and Language Processing from The University of Edinburgh, Rachel first joined Nuance where she honed her skills across multiple sectors including government, banking, and utilities. Rachel brings experience in designing Natural Language Call Steering and Self-Service applications that meet business objectives and user needs. Passionate about empowering businesses, Rachel is dedicated to sharing best practices in Conversational AI and enjoys working with companies to enable and support their design teams