Ursula Krobath is a certified expert in conversational AI, AI training and service automation – with a strong foundation in linguistics. Currently a Founder & Research Development Lead, she brings over a decade of experience across user-centric management roles that span from knowledge management and customer support to digital development. Ursula has made a significant impact in natural language processing and chatbot implementation, driving innovations in companies like New Work SE (XING, kununu). Her journey also includes running her own businesses where she honed her skills in management consulting and strategic planning. As a neurodivergent professional, Ursula leverages her unique cognitive strengths and focus on inclusivity and diversity to deliver highly personalised B2B consulting solutions for Conversational AI projects. Her fresh perspective enhances her abilities and research background, allowing her to design impactful, AI-driven conversational solutions tailored to her clients’ users needs. Dedicated to advancing digital experiences, Ursula continues to shape the future of Conversational AI, empowering businesses to implement effective and inclusive conversational AI solutions