Terms and Conditions - The European Chatbot & Conversational AI Summit

This document sets out the terms and conditions between you and Conversational & generative AI ltd organiser of (The European Chatbot & Conversational AI summit ) when you purchase a ticket for any event or conference organised by Conversational & generative AI ltd  (an “Event”). These terms and conditions apply to all tickets we sell for our Events. They form part of the purchase contract with Conversational & generative AI ltd  when you purchase a ticket from us for an Event. You should read this document carefully.


All rights in all presentations, documentation and materials published or otherwise made available as part of an Event  are owned by or licensed to us.  You shall not distribute, reproduce, modify, store, transfer or in any other way use any of the Content for commercial reasons or in any way that might infringe third party rights or that may bring us or any of our affiliates, partners, or speakers into disrepute.

All Content is provided on an “as is” basis without any warranties of any kind (express or implied).  We hereby exclude to the fullest extent permitted by law all liabilities, costs, claims, damages, losses and/or expenses arising from any inaccuracy or omission in the Content or arising from any infringing, defamatory, or otherwise unlawful material in the Content.  

To the extent that any Content is made available by us online, we reserve the right to suspend or remove access to such Content at any time.

We reserve the right to change speakers for an Event at any time.  


Ticket prices will be clearly marked on the ticketing site.  

Ticket purchasers may purchase the ticket at the price that is relevant for their situation on the honour system. 

Fewer than 150 employees

Have raised less than £100m in investment

Have less than £50m in revenue

Privately held 


We will offer payment by invoice .

If you are paying by invoice, payment is due within 7 days of invoicing. Ticket prices will only be honoured for the 7-day period stated on the invoice.  After that period, ticket prices will increase to the price clearly marked on the ticketing site, if that price is higher than the invoiced price. 

Tickets will only be issued upon full payment, and are subject to availability.


You cannot resell a ticket.  This includes tickets purchased at any price point, or allocated through a sponsorship.  Doing so will void the ticket and neither the ticket’s original purchaser or the subsequent ticket holder will gain entry to the event, and no refund will be issued to either party.

Ticket assignment

All tickets must be assigned to an attendee, and all attendee details must be 100% complete within 30 days of receipt of your ticket.  This includes name, job title, company name, and email.

If you have secured a free or subsidised ticket but have already bought a ticket, you are not eligible for a refund.


By purchasing a ticket, registering a ticket, or attending any of our events you acknowledge and accept that we have the right to publicly announce our business relationship with you and your company which shall include but not be limited to announcements on social media.

You grant us the right to use any photography, video, or screen capture from the event which may capture your image and any quotes on feedback forms for the future marketing of events, within the boundaries set by our privacy policy and your rights . Such coverage shall not be disparaging or otherwise adverse to you or your business.


We endeavour to make our conferences and events accessible to all.  If you have special access requirements please contact us when you register and we will work to best accommodate you.  


Our privacy policy can be found at  ——————

By purchasing a ticket, registering a ticket, or attending any of our events you agree to our treatment of your data – specifically as it pertains to our legitimate interests and contractual obligation to you in delivering the event – while still retaining the rights to object to our use of your data, the right to have your data corrected, and the right to review all data we hold in relation to you as an attendee.



All purchases of tickets for conferences and events are non-refundable in their entirety. 

Transfer, resale, and cancellation

The tickets purchased are transferrable; Tickets may not be resold under any circumstances. Tickets can only be reassigned to another attendee in accordance with this policy as stated . 

Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to deny entry using the affected tickets with immediate effect, and the ticket price shall be forfeit. 

We reserve the right to cancel any ticket purchase made by any person or body whom we reasonably believe to be associated with any ticket broker or tout.

Replacement of lost, stolen, or damaged tickets or passes 

We will not be responsible for replacement of any tickets that are lost or stolen. 

Ticket reassignment

Reassignment of tickets from one attendee to another will be permitted by emailing to office@theeuropeanchatbot.com free of charge up to 5 days prior to the commencement of the event. No reassignments will be allowed after 5 days prior to the commencement of the event.

For questions about registration or assistance with any registration problems, please contact us at office@theeuropeanchatbot.com

Code of Conduct

We reserve the right to refuse or revoke admission to any event or conference for any breach of these Terms and Conditions, or for breach of our Code of Conduct . In the event we refuse or revoke admission to any event or conference due to a breach by the attendee, the ticket purchase price will be forfeit. 


We are not responsible for any loss or damage as a result of a substitution, alteration, cancellation, amendment or postponement of an event. 

We shall assume no liability whatsoever in the circumstances that an event is cancelled, rescheduled or postponed due to any event beyond our reasonable control including war, fire, labour strike, extreme weather, pandemic, terrorist threats or other emergency.

Cancelled events and conferences 

In the unlikely circumstances that we cancel a conference or event, we will offer the purchaser an option to attend the next event for FREE .

Postponed events and conferences

If our Event is postponed to a future date, all ticket holders will be notified of the amended dates and details via email and via the event website.

reassign your ticket to another person via the event website, or 

exchange the ticket for a credit for a future Turing Festival Limited conference or event, up to the value of the amount paid, minus any discounts, for the original ticket (subject to availability).

Event alterations and substitutions

While the format, speakers, topics for events are confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations. As such, we reserve the right to alter or modify the advertised event format, speakers, venue, and topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our website as soon as practical.

Event Changes due to COVID-19 

In light of the ongoing global COVID-19 pandemic, we may need to make changes to event dates, venues, formats, or to other aspects of the event in order to protect the safety of our attendees, speakers, partners, and team members.  We will notify attendees of any significant changes as soon as practical.  

In the event of a change of dates or format due to COVID-19, all ticket holders will be notified of the amended dates and details via email and via the event website.

reassign their ticket to another person via the event website, or 

exchange the ticket for a credit for a future Turing Festival Limited conference or event, up to the value of the amount paid, minus any discounts, for the original ticket (subject to availability). Tickets purchased as part of a bundle will be credited for the amount paid for the ticket, not for the amount paid for the entire bundle.


You can get in touch with us by sending an email to office@theeuropeanchatbot.com


Once a successful purchase transaction has been completed, tickets are delivered in electronic soft-copy via email to the email address nominated by the purchaser. For some ticket types it may be necessary to complete required information — such as attendee name — before the tickets can be issued. The ticket acts as a receipt for the transaction and can be used to redeem entry at the event listed on the ticket. A printed hard-copy ticket or an electronic soft-copy ticket detailing the reference number can be used to register at the event. 


It is your sole responsibility to take care of visa requirements. If you require an entry visa to attend, volunteer or exhibit at the Conference, you must allow sufficient time for the visa application procedure.

In the event you are not granted a visa, we are under no obligation to refund your ticket


We shall be entitled to delegate the duties provision of our obligations under this Terms and Conditions.

No other terms shall apply to these Terms and Conditions and this document contains the entire terms and conditions and understanding between us in respect of all matters which are referred to herein and supersede any prior, written or oral agreement between us relating to such matters. You confirm that in agreeing to accept these terms you have not relied on any representation that is not expressly included herein and you agree that you shall have no remedy in respect of any misrepresentation which has not become a part of these terms. However, nothing in these terms purport to exclude liability for any fraudulent statement or act.

If any part of the terms herein shall be deemed unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable from these terms and shall not affect the validity and enforceability of any of the remaining provisions of the terms.


Our aggregate liability to you, whether such liability arises in contract, delict (including negligence) or otherwise, for any damages, loss, costs, claims or expenses of any kind howsoever arising, out of in connection with any booking (or requested booking) made by you or otherwise in relation to a conference or event, shall be limited to the price paid by you in respect for your booking to attend the conference.

We shall not be liable to you for (i) any loss of profit, loss of or damage to data, loss of anticipated savings or interest, loss of or damage to reputation or goodwill or (ii) any indirect, special or consequential damages, loss, costs, claims or expenses of any kind.  

You agree to indemnify us, our staff and our affiliates and to hold us harmless to the fullest extent permitted by law, against all loss, costs, claims or expenses of any kind arising from any act or omission by you (including your delegates) during or otherwise in relation to a conference.

Nothing in these Terms and Conditions shall limit or exclude either party’s liability for death or personal injury caused by that party’s negligence, or the negligence of that party’s employees, agents, or subcontractors; fraud or fraudulent misrepresentation; or any other liability which cannot be limited or excluded by applicable law.  


You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of these terms and conditions by you or any other liabilities incurred by us arising out of your use of the website, or use by any other person accessing the website using your computer or internet access account.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us . You are permitted to use this material only as expressly authorised by us.


Scots law governs these terms and conditions and any disputes are subject to the exclusive jurisdiction of the Scottish Courts.