#ChatbotEurope
The European Chatbot &
Conversational AI Summit 5th Edition
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18 - 20th Mar 2025
ONLINE & IN-PERSON
SCOTLAND
John McIntyre Conference Centre, Edinburgh University
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About Event
The European Chatbot
The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives and adopters of Conversational AI, Generative AI, Chatbots, Virtual Assistants, voice technology, and Conversation Design.
The summit will highlight the latest trends and recent application changes in the Conversational AI space within the European market.
ATTENDED BY:
Topics
Key Topics
Discover how top enterprises are leveraging Conversational AI in their companies to reduce costs and boost revenues.
We feature speakers from top enterprises, brands, and researchers who leverage chatbot, Conversational AI, and Generative AI technology.
LLM AGENTS AND THEIR ROLE IN BUSINESS
Explore how large language models are increasingly being utilised in various business applications.
MEASUREMENTS, METRICS AND ROI
Explore various ways organisations measure the effectiveness of their initiatives.
HUMAN CENTRIC CONVERSATIONAL DESIGN
Discover how conversational AI systems are designed with a focus on enhancing user experience.
GENERATIVE AI & DATA ANALYTICS
This session will focused on learning, experimenting, and exploring generative AI technologies.
THE FUTURE OF AI AGENTS & AGENTIC APPLICATIONS
Explore the next generation of AI agents, focusing on their increasing autonomy, decision-making , and real-world applications.
EXPLORING CONVERSATIONAL AI, DATA, DECISION MAKING AND PERSONALISATION
Discover how (CAI) and chatbots are transforming decision-making processes across diverse industries.
VOICE AI REVOLUTION: EMPOWERING COMMUNITIES THROUGH VOICE ASSISTANTS
Learn the latest developments & innovations in voice AI technology.
CUSTOMER EXPERIENCE STRATEGY AND ORGANISATIONAL CULTURE
How companies develop strategies to enhance customer experience.
EU AI ACT & REGULATORY FRAMEWORKS
Establishing requirements for transparency, accountability, ethical and data governance.
SINCE 2021 THE EUROPEAN CHATBOT & CONVERSATIONAL AI SUMMIT HAS HOSTED
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Speaker Dinner Night
Highlights
Speaker Dinner & Bots Party at The European Chatbot & Conversational AI Summit, an unforgettable evening at The European Chatbot & Conversational AI Summit in Scotland!
A Scottish Welcome
Step into the rich traditions of Scotland with a warm and hearty welcome. Experience the essence of Scottish hospitality with an exquisite dinner set in a venue that echoes the charm and history of our beautiful country.
The Bots Party
Once the plates are cleared and the toasts are made, the evening transforms into the lively Bots Party. Connect and unwind with fellow speakers and industry leaders in a vibrant setting that mirrors the innovative spirit of the summit.
THE EUROPEAN CHATBOT & CONVERSATIONAL AI
START-UP COMPETITION
We're on the hunt for the top conversational AI and voice technology startups.
As one of the most influential conversational AI events in Europe, we’re delighted to create this opportunity for early-stage startups to shine and present live at the European Chatbot and Conversational AI summit in 2025.
As one of the most influential conversational AI events in Europe, we’re delighted to create this opportunity for early-stage startups to shine and present live at the European Chatbot and Conversational AI summit in 2025.
COMPETITION RULES
The ECCS Competition Rules are contained in a PDF (Portable Document Format) document which can be viewed or downloaded using the link below.
The Line-Up
2025 Edition Speakers
Richard Lochhead
Minister for Small Business, Innovation and Trade @ The Scottish Parliament
Richard Lochhead
Minister for Small Business, Innovation and Trade @ The Scottish Parliament
Richard Lochhead was appointed Minister for Small Business, Innovation and Trade in March 2023.He has represented the Moray Constituency in the Scottish Parliament since 2006. Prior to that, Mr Lochhead represented North East Scotland from 1999 to 2006.
He attended Williamwood High School in Clarkston and Central College of Commerce in Glasgow, before graduating in Political Studies from the University of Stirling. Immediately prior to his election, he worked as an economic development officer for Dundee City Council.
Mr Lochhead previously served as Cabinet Secretary for Rural Affairs, Food and the Environment between 2007 and 2016.
Read more about Richard Lochhead on the Scottish Government website
Christoph Esslinger
FOUNDER AND MANAGING DIRECTOR @ IDEABAY AI
Christoph Esslinger
FOUNDER AND MANAGING DIRECTOR @ IDEABAY AI
We help companies create charismatic virtual assistants. I am a strong believer in the “Age of Assistants” — virtual assistants becoming an indispensable connector between brands and their customers. What could be an easier way to start interacting with a brand than to just speak your wishes and questions out loud? I have extensive experience in consultancy for companies on their way into the Age of Assistants. With my team, I help brands discover the strategic potential of starting a true conversation with their customers, work out the way to get there efficiently, and navigate the challenges along the way.
Eve Psalti
Senior Director @ Microsoft Artificial Intelligence
Eve Psalti
Senior Director @ Microsoft Artificial Intelligence
Eve Psalti is 20+year tech and business leader, currently the Senior Director at Microsoft’s Azure AI engineering organization responsible for scaling & commercializing artificial intelligence solutions. She was previously the Head of Strategic Platforms at Google Cloud where she worked with F500 companies helping them grow their businesses through digital transformation initiatives. Prior to Google, Eve held business development, sales and marketing leadership positions at Microsoft and startups across the US and Europe leading 200-people teams and $600M businesses. A native of Greece, she holds a Master’s degree and several technology and business certifications from London Business School and the University of Washington. Eve currently serves on the board of WE Global Studios, a full-stack startup innovation studio supporting female entrepreneurs. https://www.linkedin.com/in/evepsalti https://twitter.com/evepsalti
Tom Wilkinson
Chief Data Officer @ The Scottish Government
Tom Wilkinson
Chief Data Officer @ The Scottish Government
Tom is the Chief Data Officer at the Scottish Government, with extensive hands-on experience working across Data Science, Data Analysis, Data Architecture, Software Development and Data Engineering. With his wealth of experience working in various UK government departments, he has spent several years developing and improving organisations’ use of data to inform policy and operational decisions.
Niel Aveyard
Global Technical Support Manager @ Jaguar Land Rover
Niel Aveyard
Global Technical Support Manager @ Jaguar Land Rover
As the manger of JLR's Global Technical Support, my system and team provides support to all JLR Retailer Technicians in relation to vehicle (and diagnostic tool) concerns.
Shaped by a growth mindset, the team constantly look for ways to develop and optimise the process, recognising any improvement made will ultimately improve the client experience. - marginal gains absolutely contribute to impact.
3 years ago I created a business case to introduce a Chatbot that would utilise AI technologies in order to support the delivery of technical support. The intent was to establish a Chat channel that could provide an immediate link between Retailer Technician and central JLR support team. This link would not only be established reactively (upon Retailer Technician request), but also proactively, (where a technician had performed an action within the diagnostic tool X times the chat for help would be offered).
Chaehyuen Liem
Product Owner Hey Mercedes Navigation @ Mercedes-Benz AG
Chaehyuen Liem
Product Owner Hey Mercedes Navigation @ Mercedes-Benz AG
Caroline Laurenson
Programme Director @ The EU Chatbot Summit
Caroline Laurenson
Programme Director @ The EU Chatbot Summit
Caroline Laurenson is the Managing Director of TL Tech Smart Home Solutions based in Scotland in the UK. TL Tech specialises in supporting people to maintain their independence in their own homes and are passionate about breaking down barriers to help people access digital solutions. In 2020, TL Tech pivoted its business to focus on supporting customers remotely in new innovative ways. In November 2020, Caroline and her team launched Kindspace, a voice application for Amazon Alexa that supports wellbeing, empowers self-care and helps to alleviate loneliness. More recently, TL Tech has been working with the Health and Social Care Alliance to create a voice-accessible version of ALISS – A Local Information System for Scotland. Caroline found entrepreneurship a little by accident during her own life pivot away from a career in the energy sector and when she’s not working on growing the business, you’ll find Caroline singing, sewing and inspiring others into STEM careers.
Stephen Alstrup
Professor of Algorithms and AI Expert @ University of Copenhagen
Stephen Alstrup
Professor of Algorithms and AI Expert @ University of Copenhagen
Stephen Alstrup, world-leading Algorithms Professor and Danish Government advisor on the latest digitalization strategy, and data privacy. As a Master of Philosophy, he focuses on data ethics. He is also co-founder of SupWiz, a company focused on AI for service and support, used by thousands of agents around the world.
Iain Mackie
CEO & Co-founder @ Malted AI
Iain Mackie
CEO & Co-founder @ Malted AI
One of the most exciting companies emerging from Scotland’s burgeoning AI cluster, Malted AI is a platform that enables enterprises to build custom AI solutions utilising smaller, more focused Large Language Models (LLMs). The platform leverages distillation to solve domain-specific problems where general AI fails. Its founding team of PhDs recently won the multi-million dollar Alexa Challenge and is backed by leading VCs. Iain also sits on the board of Series A neural search startup Marqo.
Pavan Belagatti
Technology Evangelist @ SingleStore
Pavan Belagatti
Technology Evangelist @ SingleStore
Pavan is an award winning developer evangelist. A GenAI, DevOps, Data Science and Machine Learning enthusiast. He transitioned himself from a marketer to a self-taught developer to understand how developers think and write code.
Nick Carmont
AI Solutions @ Mistral AI
Nick Carmont
AI Solutions @ Mistral AI
Somnath Biswas
Head of Product, Conversational AI @ TotalJobs Group
Somnath Biswas
Head of Product, Conversational AI @ TotalJobs Group
Somnath is a seasoned product leader with 22+ years in digital and AI, working in consultancies, enterprises and startups. He has founded his own AI Startup, led M&A deals and managed large P&Ls for digital services for telecom, finance, healthcare, and retail. Over the last 9 years, he has been building core ML and NLP products for NatWest, IQVIA, Amazon and most recently the TotalJobs Group.
Aodhan Brownlee
Customer Analytics Manager @ ASDA
Aodhan Brownlee
Customer Analytics Manager @ ASDA
Savitha Sethuram
Applied AI Leader @ Google
Savitha Sethuram
Applied AI Leader @ Google
With over 20 years of technology leadership and digital transformation experience, I am driven by a passion for accelerating business outcomes through innovative and cost-effective cloud AI solutions. Currently serving as an AI Technical Solutions Leader at Google, I collaborate with clients across various industries globally to understand their unique challenges, opportunities, and goals.
Dr Kulvinder Panesar
Assistant Professor of Applied Artificial Intelligence @ University of Bradford
Dr Kulvinder Panesar
Assistant Professor of Applied Artificial Intelligence @ University of Bradford
As an NLP expert, my unique expertise lies in the conceptualising, designing, and developing of a linguistically text based conversational software agent (LING-CSA) using the functional linguistic theory – Role and Reference Grammar (RRG). My current research interest is the hybridisation of statistical NLP and linguistic NLP to refine the accuracy of the interpretation of meaning to provide a realistic dialogue with deep semantic knowledge. I have presented findings, articles and book chapters on the motivations, design, and evaluation of LING-CSA and challenges of hybridisation. My current research project is motivated by the grand challenges of healthcare, with the pre-screening of dementia via an intervention in the form of CA hybridisation solution with person-centred CA design with submitted application (ongoing review) with UKRI (EPRSC).
Muhammad Saad
Data Scientist @ Endress + Hauser
Muhammad Saad
Data Scientist @ Endress + Hauser
Saad is a passionate data scientist with an insatiable curiosity for advancements in AI. With a knack for tackling complex challenges, they've consistently been at the forefront of technological developments, pushing the boundaries of what's possible in the field of artificial intelligence. Saad holds master degree in AI & data science and has several years of experience in the field. He's LinkedIn's top AI voice and brings together their love for data science and AI, offering unique insights that blend technical expertise with creative thinking.
Rui Teimao
Innovation Engineer @ Lloyds Banking Group
Rui Teimao
Innovation Engineer @ Lloyds Banking Group
Currently finding opportunities to leverage the benefits of large language models within customer servicing and engagement at Lloyds Banking Group, and working through the challenge of balancing those opportunities with the risks inherent in generative Al.Experience with chatbots includes creating a BIMA-nominated virtual Robbie Williams chatbot - Rokhot, creating voice-powered fan experiences for Alexa with Sony Music and Warner Bros, designing conversational flows for financial services, entertainment, technology and sports brands as well as training many conversation designers.
Sherin Mathew
Founder & CEO @ AI Tech UK
Sherin Mathew
Founder & CEO @ AI Tech UK
Sherin Mathew is a renowned AI leader and ethicist in the UK, with expertise in AI strategy, ethics, and digital transformation. As a former IBM AI Expert, Sherin specialises in transforming businesses into cognitive enterprises.
Since founding AI Tech UK in 2018, Sherin has been at the forefront of delivering the National AI Strategy and promoting AI awareness among UK businesses. A Tech4Good advocate, Sherin also founded Smart Ethics, an open AI ethics management platform in collaboration with global partners.
Recognised as a top AI strategist and advisor, Sherin collaborates with SMEs, startups, and the UK AI policy team (DSIT) to "Disrupt the AI Disruption." An accomplished public speaker and published thought leader, Sherin has been featured in 60 Leaders in AI, Top 5 Asians in Tech, and DataIQ-Top100 Leaders.
Djuradj Caranovic
CEO @ Inner Pathways
Djuradj Caranovic
CEO @ Inner Pathways
Djuradj is an AI innovator with a knack for turning complex problems into groundbreaking solutions. With hands-on experience from over 250 projects, he’s not just about theory—he’s about results. Djuradj specializes in making Conversational AI work in the real world, from crafting precise prompts to designing intuitive voice interactions. His passion lies in exploring how AI can genuinely enhance user experiences while navigating the evolving landscape of regulations. When he speaks, he brings both deep expertise and a fresh perspective, making him a dynamic addition to any conversation about the future of AI.
Robert Skaljin
Director - Conversation AI @ Bell Canada
Robert Skaljin
Director - Conversation AI @ Bell Canada
Working in the technology industry for 30+ years. Spent the last 7 years development Conversation AI solutions. Recently retired from TD and have now joined Bell Canada to help them build a Contact Centre solution leveraging conversation ai.
Kostas Vakaros
Senior Product Manager, Conversational AI @ Tesco
Kostas Vakaros
Senior Product Manager, Conversational AI @ Tesco
Rachel Pratt
Senior Conversational AI Designer @ Microsoft
Rachel Pratt
Senior Conversational AI Designer @ Microsoft
Rachel Pratt, a Senior Conversational AI Designer at Microsoft, specializes in designing and optimizing speech-enabled IVR solutions and Chatbots for enterprises. With an MSc in Speech and Language Processing from The University of Edinburgh, Rachel first joined Nuance where she honed her skills across multiple sectors including government, banking, and utilities. Rachel brings experience in designing Natural Language Call Steering and Self-Service applications that meet business objectives and user needs. Passionate about empowering businesses, Rachel is dedicated to sharing best practices in Conversational AI and enjoys working with companies to enable and support their design teams.
Michael McTear
Emeritus Professor @ Ulster University
Michael McTear
Emeritus Professor @ Ulster University
Michael McTear is an Emeritus Professor at Ulster University with a special interest in spoken language technologies. He has been researching in the field of spoken dialogue systems for more than 20 years and is the author of several books, including Spoken Dialogue Technology: Toward The Conversational User Interface (Springer, 2004), Spoken Dialogue Systems (Morgan and Claypool, 2010), with Kristiina Jokinen, The Conversational Interface: Talking to Smart Devices (Springer, 2016), with Zoraida Callejas and David Griol, Conversational AI ( Morgan & Claypool 2020), and Transforming Conversational AI (Apress, 2024) with Marina Ashurkina. Michael has delivered keynote addresses and tutorials at many academic conferences and workshops, including SpeechTEK, Conversational Interaction, ProjectVoice, REWORK AI Assistant Summit, the European Chatbot Conferences, and the Altrusia Conversational AI conferences in Germany, Malaysia, and India. Currently Michael is involved in several research and development projects investigating the use of conversational agents in socially relevant projects such as mental health monitoring, and home monitoring of older persons.
Dr Brigitte Viljoen
Psychotherapist, Lecturer @ Auckland University of Technology and Researcher
Dr Brigitte Viljoen
Psychotherapist, Lecturer @ Auckland University of Technology and Researcher
Dr Brigitte Viljoen is a registered psychotherapist who works with clients with a range of mental health issues, in private practice. Brigitte lecturers at Auckland University of Technology. She has a special interest in the relationship between human beings and technology, mental health and the wider social impact of these contexts.
Tina Rahman
Product Owner Conversational AI (Voice & Chatbot) @ Telefónica Germany
Tina Rahman
Product Owner Conversational AI (Voice & Chatbot) @ Telefónica Germany
Olga Khryapchenkova
Lead Product Manager - AI Voice Assistant @ NIO
Olga Khryapchenkova
Lead Product Manager - AI Voice Assistant @ NIO
Dr. Olga Khryapchenkova serves as a Lead Product Manager for NIO’s in-vehicle AI system – the voice assistant NOMI. In this role, she is responsible for creating a user-friendly voice interface, adopting the latest technologies in the area of conversational AI and generative AI: ECNR, ASR, NLU, DM, TTS, LLM integration, and much more, with active application of UX research.
Nick Clark
Partner & Associate Director @ Boston Consulting Group
Nick Clark
Partner & Associate Director @ Boston Consulting Group
Nick has been a customer service practitioner for the whole 22 years of his career. He spent 15 years at leading telecoms and utility companies, where he implemented the first wave of conversational AI tools. At BCG, he helps customer service leaders across industries to transform experience and productivity. He publishes a weekly newsletter at servicematters.substack.com
Karin Pespisa
Prompt Engineering Lead, Applied AI @ TEKsystems
Karin Pespisa
Prompt Engineering Lead, Applied AI @ TEKsystems
Senior prompt engineering lead with experience on GTM sprints for the first, large-scale, genAI deployments on 3 global, billion+ member social media platforms. Iterate, evaluate and create SFT datasets to fine-tune some of the world's most endearing AI assistants and chatbots. Keen interest in AI safety as an adversarial red team specialist. Career SaaS marketer who pivoted to AI in 2022 and hasn't looked back.
Jared Browne
Head of Privacy and AI Governance @ Fexco
Jared Browne
Head of Privacy and AI Governance @ Fexco
I am the Global Head of Privacy and AI Governance for the Fexco Group and a recognised, international speaker on AI governance. I am a qualified lawyer with over 12 years' experience in governance.
I am also a member of the AI WG of the Future of Privacy Forum in Washington DC and I chair the CEDPO AI WG in Brussels. I also spoke at last year's Conversational AI Summit in Edinburgh.
Paul Jordan
Senior Policy Advisor @ CEDPO - Confederation of European Data Protection Organisations
Paul Jordan
Senior Policy Advisor @ CEDPO - Confederation of European Data Protection Organisations
Aatif Belal
Manager, Applied AI @ Deloitte
Aatif Belal
Manager, Applied AI @ Deloitte
I am a Manager in the AI & Data practice at Deloitte, based out of New York City with close to 10 years of experience overall of which the last 7 years have been focused on NLP, and AI. More recently, I have worked on cutting edge technology in Generative AI, helping clients train Large Language Models and solving business problems using emerging Gen AI frameworks. Previously I worked at Amazon where I have led the launch of Alexa in Hindi language in 2019 and a few critical launches for Google Search during my time at Google as a contractor.
Brynn Chadwick
Founder & Chief Automation Officer @ Automayte.ai
Brynn Chadwick
Founder & Chief Automation Officer @ Automayte.ai
I’m Brynn Chadwick, a seasoned product lead with over eight years of experience in conversational AI and AI agents. I specialise in driving innovative solutions within both startup and corporate environments. Recognised for my strategic approach, I have successfully developed and launched AI-driven platforms that enhance user engagement and streamline processes. I excel at utilising user research and market analysis to inform product strategy, ensuring that each solution addresses real customer needs. My passion lies in creating intuitive and impactful products that empower businesses to thrive in the rapidly evolving landscape of AI technologies
Amy Ariya Johansson
Staff UX writer + Conversational AI designer @ IKEA
Amy Ariya Johansson
Staff UX writer + Conversational AI designer @ IKEA
Hans van Dam
CEO @ Conversation Design Institute
Hans van Dam
CEO @ Conversation Design Institute
Hans van Dam is one of the world’s foremost experts in conversation design and cofounder of Conversation Design Institute (CDI), the leading global training and certification institute for conversational AI. Originally aspiring to be a writer, Hans spent many years working in customer support roles while pursuing his dreams. Eventually, his passion for storytelling and customer experiences brought him back to focus on conversational AI, where he saw the potential to revolutionize how businesses communicate with their customers at scale.
With over 100 workshops delivered across nearly every continent, Hans is widely recognized for his ability to make complex topics accessible and engaging. He divides his time between Charlottesville, Virginia, and Amsterdam, Netherlands, and serves as a guest lecturer at multiple universities while participating in research programs. His work has been cited in Gartner research, and his commitment to developing scalable standards, workflows, and systems for AI-human communication is transforming the industry. Hans also made history by giving the world’s first TEDx talk written by ChatGPT, further cementing his role as a thought leader in advancing trust and communication between humans and AI.
Hazal Muhtar
Director of Product Analytics @ Wise
Hazal Muhtar
Director of Product Analytics @ Wise
Girish Kurup
AI / Generative AI Architect @ Tata Consultancy Services
Girish Kurup
AI / Generative AI Architect @ Tata Consultancy Services
With 20 years of IT experience, including the last 5 years focused on AI and the past 3 years specializing in Generative & Conversation AI, I am eager to share my extensive knowledge and experience through educational initiatives & speaker initiatives. My passion lies in helping knowledge seekers demystify AI and Generative AI. I particularly enjoy identifying and distinguishing use cases and scenarios where AI/Generative AI should and should not be applied.
Egor Kraev
Head of AI @ Wise
Egor Kraev
Head of AI @ Wise
Emily Banzhaf
Ambassador @ Open Voice TrustMark
Emily Banzhaf
Ambassador @ Open Voice TrustMark
Emily is a content designer, conversation/VUI designer, and professional violinist, currently working as a content designer at Microsoft. She is an ambassador for the Linux Foundation's Open Voice TrustMark initiative and co-authored their Ethical Principles for Conversational AI edX course. She also co-hosts Convers(AI)tions, a series of panel discussions on conversational AI. Emily has spoken internationally at conferences such as VOICE & AI and Unparsed. She previously co-hosted the podcast Voice Spark Live and featured as a Voicefluencer on “The Voice Den.” Awards include winning the Digital Assistant Academy’s Hackabot 2021
Lisa Falkson
Senior Manager, UX Design @ Amazon
Lisa Falkson
Senior Manager, UX Design @ Amazon
Cassie MacKenzie
Lead Content Designer @ Scotiabank
Cassie MacKenzie
Lead Content Designer @ Scotiabank
Cassie MacKenzie is an audience-first content designer currently leading the Data & AI content practice at Scotiabank, including conversational design for the Scotiabank chatbot. With a decade of experience across most places you'll find content — internal and executive communications, UX and UI copy, conversational design, social media, and advertising — she writes with a crystal clear yet malleable voice that's perpetually optimistic. Her current side quest is making this new hybrid life feel more human(e)
Alex Velinov
CTO @ Tag Digital
Alex Velinov
CTO @ Tag Digital
Alex is a curious mind and a lifelong learner intrigued by everything, from innovations, new tech marketing, AI, leadership, music, art, and everything in between. With 15+ years of experience in digital marketing and project management, Alex has worked for diverse agencies, in-house teams, and publishers. At the moment, Alex is the CTO at Tag Digital—an agency specialising in event marketing
Aniket Hingane
Global Engineering Manager @ CitiBank
Aniket Hingane
Global Engineering Manager @ CitiBank
Seasoned technology leader with 18+ years of experience, specializing in the intersection of AI and data-driven insights. Passionate about leveraging graphs to enhance AI systems, with a strong focus on real-world AI agents and agentic reasoning. Dedicated to simplifying complex concepts and advancing research to drive practical benefits for al
Nikhil Soi
Professor of Practice - Entrepreneurship, Innovation and Marketing @ Hult International Business School
Nikhil Soi
Professor of Practice - Entrepreneurship, Innovation and Marketing @ Hult International Business School
Nikhil is an engineer and a double MBA, with decade+ of experience he has been teaching at Hult since the last 2 years. With over 10+ years of experience in industry and academia, Nikhil is focused towards consulting and building techno socio resilience in academics by researching industry best practices.
Staffan Larsson
Professor of Computational Linguistics @ University of Gothenburg
Staffan Larsson
Professor of Computational Linguistics @ University of Gothenburg
Staffan Larsson is co-founder and Chief Science Officer of Talkamatic AB, as well as professor of Computational Linguistics at the Department of Philosophy, Linguistics and Theory of Science at the University of Gothenburg. His research covers conversational AI, the semantics and pragmatics of human language use in interaction, language and cognition, formal semantics, and semantic coordination in dialogue. Larsson is co-initiator (with David Traum, USC) of the highly influential Information State Update (ISU) approach to dialogue management and conversational AI. He has also worked extensively on a cognitively oriented approach to meaning and semantic learning (TTR).
Razvan-Petru Radu
Deputy Head of Unit Portal and Web Services @ EU Publications Office
Razvan-Petru Radu
Deputy Head of Unit Portal and Web Services @ EU Publications Office
Razvan-Petru Radu is a digital business and technology leader at the Publications Office of the European Union where he leads the Publications Office Portal providing EU citizens, governments and businesses with digital access to authentic information and data from the European Union.
Razvan specializes in corporate web, digital dissemination and knowledge retrieval platforms as well as ICT; innovation strategy. With a master degree in information systems security management and another one in system engineering, Razvan has over 20 years leadership and innovation responsibilities in a highly qualified multi-national; multi-cultural workforce in both the public and private sectors.
Razvan is very much involved in creating compelling networking opportunities to connect and build bridges between people, startups, large organizations or international institutions.
Jesse Lucas
Digital Product Manager @ Lebara
Jesse Lucas
Digital Product Manager @ Lebara
Jesse Lucas is an experienced Product Manager with a decade of expertise at John Lewis, where he spearheaded innovative Conversational Commerce initiatives. Now at Lebara, one of Europe's rapidly expanding mobile networks, Jesse is driving the development of Conversational AI and chatbot capabilities across multiple markets. He is also the founder of THE CHITCHAT, a blog, podcast, and speaking platform that provides thought leadership in Conversational Commerce, offering insights and guidance to help businesses excel in this evolving field.
Aart Miedema
Robotics & Artificial Intelligence @ Rabobank
Aart Miedema
Robotics & Artificial Intelligence @ Rabobank
Manu (Manu) Pandey
VICE PRESIDENT – CX @ SWISS RE
Manu (Manu) Pandey
VICE PRESIDENT – CX @ SWISS RE
BASAK DUMANOL
Digital Care Tribe Lead CARE Tribe @ Vodafone
BASAK DUMANOL
Digital Care Tribe Lead CARE Tribe @ Vodafone
Ruth Engemann
Senior Product Manager AI & Voice @ E.on
Ruth Engemann
Senior Product Manager AI & Voice @ E.on
Bader Zyoud
Project Manager - Information Security @ Abu Dhabi Media Network
Bader Zyoud
Project Manager - Information Security @ Abu Dhabi Media Network
Twelve years of extensive hands-on experience in cybersecurity, risk management, governance, threat intelligence, SOC management, artificial intelligence, security transformation programs, incident management, implementation of business resilience and project risk capabilities in terms of information security, strategic planning, procurement, and negotiating, business development, project s management, IT and Security Audit Leader.
Károly Stöwer-Pál
Head of Global Quality and Coaching @ eBay
Károly Stöwer-Pál
Head of Global Quality and Coaching @ eBay
Michal Furmankiewicz
Principal Program Manager @ AI Industry Team Microsoft
Michal Furmankiewicz
Principal Program Manager @ AI Industry Team Microsoft
Shalini Goyal
Engineering Manager @ Amazon
Shalini Goyal
Engineering Manager @ Amazon
Shalini grew up in India as a resilient woman of strong will, and later, by expanding her horizons across continents, she gained a rich global perspective. Through community building, event recognition, and panel discussions covering topics like AI, ML, DEI, promotions, and success, she makes contributions to these dynamic conversations.
Soo-Jin Lee
Conversation Designer @ Google
Soo-Jin Lee
Conversation Designer @ Google
Eunji Jeong
Chief Design office @ Designed connected
Eunji Jeong
Chief Design office @ Designed connected
Eunji is the Founder and Chief Design Officer of Designed Connected, where she helps businesses connect with their customers through design solutions. Prior to Designed Connected, Eunji led conversational AI design at Home Depot. As a thought leader, Eunji developed design strategies for conversational AI products at Home Depot, improving customer satisfaction metrics, time and cost savings
Zachary Johnson
UX Advisor @ Pulse Labs
Zachary Johnson
UX Advisor @ Pulse Labs
Zachary Johnson is an AI UX Advisor at Pulse Labs with over 20 years of experience in the technology sector. He specializes in UX research and data capture strategies for generative AI and large language models. <span class="il">Zach</span>'s career spans roles from founding an interactive production studio focused on conversational AI to serving as a Designer in Residence at UC San Diego Design Lab. His work has earned accolades including an Emmy Nomination and a Grand Prix at Cannes Lions. <span class="il">Zach</span>'s approach blends innovation with empathy, aiming to make technology more human-centric and impactful.
Oksana Hagen
Postdoctoral Researcher @ University of Plymouth
Oksana Hagen
Postdoctoral Researcher @ University of Plymouth
Oksana Hagen is a robotics and AI researcher at the University of Plymouth. Oksana's experience spans various roles, including improving computer vision and robotics autonomy. Her current focus is on integrating AI into human-computer interaction applications using co-design methodology.
Ursula Krobath
Founder, Research Development Lead @ NERDPOLE e.U.
Ursula Krobath
Founder, Research Development Lead @ NERDPOLE e.U.
Ursula Krobath is a certified expert in conversational AI, AI training and service automation - with a strong foundation in linguistics.
Currently a Founder & Research Development Lead, she brings over a decade of experience across user-centric management roles that span from knowledge management and customer support to digital development.
Ursula has made a significant impact in natural language processing and chatbot implementation, driving innovations in companies like New Work SE (XING, kununu).
Her journey also includes running her own businesses where she honed her skills in management consulting and strategic planning.
As a neurodivergent professional, Ursula leverages her unique cognitive strengths and focus on inclusivity and diversity to deliver highly personalised B2B consulting solutions for Conversational AI projects.
Her fresh perspective enhances her abilities and research background, allowing her to design impactful, AI-driven conversational solutions tailored to her clients’ users needs.
Dedicated to advancing digital experiences, Ursula continues to shape the future of Conversational AI, empowering businesses to implement effective and inclusive conversational AI solutions.
Birgit Itse
Story Architect @ birgit-itse
Birgit Itse
Story Architect @ birgit-itse
Birgit Itse combines her diverse professional experience with her creativity and innovation. She's the author of 4 books.
As a speaker, she takes people to a journey that gives plenty of food for the thought. Her workshops are engaging and true confidence-boosters.
John Campbell
Managing Director @ Rabbit & Pork
John Campbell
Managing Director @ Rabbit & Pork
John founded Rabbit & Pork as the fourth agency and Voice Experience arm of TIPi Group. John has developed and launched several Google Actions and Skills, presented at several voice events around the UK, spoken on the VUX podcast and authored multiple whitepapers.
Giulia van den Winkel
Chatbot Developer @ GetYourGuide
Giulia van den Winkel
Chatbot Developer @ GetYourGuide
Giulia works as a Conversation Designer/Chatbot Developer at GetYourGuide, a leading global online marketplace to discover and book experiences worth traveling for. She also organizes and co-hosts Convers(AI)tions with Emily Uematsu Banzhaf, a podcast meets series of panels on conversational AI and liminal subjects, and is a Google Women Techmakers Ambassador.
Marina Ashurkina
Project Manager | Author | AI | Conversational AI
Marina Ashurkina
Project Manager | Author | AI | Conversational AI
Marina Ashurkina has been at the forefront of conversational interfaces since 2012. Her experience includes working on significant projects like API.AI, which was acquired by Google in 2016 (rebranded Dialogflow) as well as the Speaktoit Voice Assistant, Huawei Voice Assistant, and a Voice Assistant Platform. She recently worked on an LLM-powered platform and an AI Copilot for Product Managers. Marina co-authored the book ‘Transforming Conversational AI’ released by Apress early this year which examines the transformative effects of groundbreaking generative AI technologies on conversational AI. Marina is a frequent speaker at major AI conferences across the UK and Europe covering Conversational AI Platforms and Prompt Engineering.
Anna Leschanowsky
Research Associate @ Fraunhofer Institute for Integrated Circuits (IIS)
Anna Leschanowsky
Research Associate @ Fraunhofer Institute for Integrated Circuits (IIS)
Krishika H Khemani
PhD Researcher @ University of Nottingham
Krishika H Khemani
PhD Researcher @ University of Nottingham
Krishika is a PhD researcher focusing on Conversational Interfaces and Responsible AI. Her research examines the methods and tools used in industry to implement conversational AI systems and investigates how ethical principles are embedded into these technologies. With a deep interest in the intersection of technology and ethics, Krishika is committed to advancing knowledge in these critical areas of AI development and application
Rebecca Rutschmann
Co-founder of evoach, CoachAI Academy
Rebecca Rutschmann
Co-founder of evoach, CoachAI Academy
<span class="il">Rebecca</span> <span class="il">Rutschmann</span> is a pioneer in the convergence of coaching technology and artificial intelligence. She has founded the AI coaching companion startup evoach in 2019, being responsible for all product development and acting as Co-CEO overseeing product development and marketing. She is the creator of the AI Coach Alpina that was officially launched early March 2023 as one of the first AI Coaches completely integrating generative AI (ChatGPT). As a tech entrepreneur, communications specialist and certified business coach, her expertise shines in crafting outstanding user experiences, a testament to her deep understanding of both technology and human interaction. She is now running her own AI Literacy Academy "Viva la Coaching" to bring AI know-how to the corporate learning, education & coaching world
Stefano Carlini
Google Cloud Alliance Manager and Sales Specialist @ Cloudmind Spa
Stefano Carlini
Google Cloud Alliance Manager and Sales Specialist @ Cloudmind Spa
I'm a passionate business development professional specializing in strategic partnerships and implementing cloud-based solutions. I have extensive experience with Google Cloud technologies and I have successfully helped companies extensively leverage cloud-based solutions and develop cloud-native applications, including conversational and visual AI, data analytics and GenAI
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Chatbot / Europe
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WHAT OUR ATTENDEES HAVE TO SAY
I'm thrilled to speak at the summit and engage with an audience from enterprise, public service, and academia. It's an incredible opportunity to learn from fellow experts in the field, and I'm excited to return home with valuable insights to benefit the EU Publication Office
What stands out this year is the exceptional caliber of attendees and the top-notch quality of the talks and masterclasses. The engagement and networking opportunities are phenomenal. If you want to deepen your CAI and GenAI knowledge and connect with diverse professionals, this is a must-attend event!
This summit is a must-attend for anyone interested in CAI and GenAI solutions. It's an incredible opportunity to engage with experts, listen to insightful presentations, and network with industry leaders. Plus, you'll discover new solutions from partners and enjoy the beautiful city of Edinburgh.
"I believe Ethical AI is the future, and this summit's content and strategy are perfectly aligned with this vision. The timing couldn't be better!"
"I highly recommend signing up for next year's conference! This year has been fantastic for networking with people from across Europe, exploring cutting-edge research, and connecting with innovative companies to see how they're shaping the future of CAI. Edinburgh's charming atmosphere and delicious Scottish cuisine make it the perfect setting!"
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The 2 day conference will be on the 19th and 20th March 2025, with an Speaker Dinner / Bots party / Whisky testing on the 18th of March, 2025.
Here’s quick overview. Make sure to sign up for the newsletter to be notified as more details are released!
Tuesday 18 March, 2025 – 1pm -10pm . The National Robotarium visit, Whisky testing and Speaker Dinner / Bots party .
Wednesday 19 March, 2025 – 8am doors open, 9:30am talks start for Day 1. Lunch, coffee, and happy hour are provided. There will also be a pub night/party about 6pm.
Thursday 20 March, 2025 – 8am doors open, 9:30am talks start for Day 2. Start-up Competition, Lunch, coffee, and happy hour are provided. There will also be a closing party starting about 6pm. https://theeuropeanchatbot.com/schedule/
So many amazing speakers! We’re working on our 2025 speaker lineup, so in the meantime you can check out our previous speakers here.
The European Chatbot & Conversational AI will be held at John McIntyre Conference Centre Here’s a map: John McIntyre Conference Centre
If you think you’ve got the right stuff to speak at summit, we’d love to hear from you. More info is here: Call For Speakers
Yes! All the talks are recorded and will be available after the conference to ticket holders.
If you’ve got a ticket to The European Chatbot & Conversational AI Summit, you will get first access to the talks after the conference.
So much. Edinburgh is an amazing city with history, architecture, art, theater, whisky, natural beauty, and so much more! The rest of Scotland is easily accessible by train or car if you’ve got time for a slightly longer trip. Check out VisitScotland for tons of ideas and places to visit.
Venue Gallery : HERE
THE NEXT DECADE OF CONVERSATIONAL AI
What are the achievements of Conversational AI today and where is it heading to ?
For two days we had invited Conversational AI experts, decision-makers, opinion-leaders and game-changers to discuss Conversational AI for society, business and Learn how Fortune 500 companies are using conversational bots, AI & RPAs to decrease costs and increase revenues.
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LEARN MORE ABOUT THE EUROPEAN CHATBOT
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