Description

Agentic AI is everywhere right now: In research papers, demo environments, and conference keynotes. But what happens when it hits production? This session explores what it really takes to deploy generative and agentic AI into live customer environments in just 30 days – using Zoom Virtual Agent as the delivery platform across enterprise and UK public sector organisations. Drawing on real-world deployments with organisations such as SharkNinja, Oxfordshire County Council, and Oxford Brookes University, this talk moves beyond model theory to operational reality.

We’ll explore:
• What “agentic” means when governance, compliance, and service levels matter
• Why most AI projects stall between proof-of-concept and production
• The difference between chatbot automation and workflow orchestration
• Guardrails, human oversight, and risk management
• How to measure value beyond containment rates

This is a pragmatic, delivery-focused perspective on deploying and managing agentic AI in the real world – where uptime, auditability, and measurable outcomes matter more than model benchmarks.