Chris is a product leader at Lebara, where he leads AI-driven customer experience transformation. He has delivered measurable impact through conversational AI and automation initiatives, including an 18% reduction in customer service costs, a 27% increase in resolution and containment rates, and a 32-point improvement in NPS over two years.

His work sits at the intersection of product, operations, and user experience, with a focus on building AI systems that deliver sustainable business value in real-world environments.