Daniel has spent over 10 years in Japan, leading Conversational AI initiatives at Rakuten Group. He specializes in automating customer support, delivering chatbot and GenAI solutions that improve efficiency and elevate customer experience across multiple business units.

Originally from Spain, Daniel has studied in Spain, Scotland, Ireland, and China, and speaks fluent Japanese. This international perspective allows him to bridge Eastern and Western approaches to technology and customer engagement.

He is also an experienced speaker, having presented at global events including The Economist. At the European Chatbot Summit, Daniel brings a Japan-inspired vision, merging omotenashi (hospitality) principles with cutting-edge AI.