I’m a dynamic leader in conversational banking, known for driving innovation where AI meets customer experience. Leading a multiskilled team focused on transforming how financial services engage through intelligent, human like dialogue. I’ve delivered impactful sessions at major industry events, including Microsoft’s AI Service Reimagined and the Call & Contact Centre Expo, alongside fireside chats and webinars that spotlight my thoughtful leadership. Recently nominated for Inspirational Woman of the Year at the SWiT Awards, I’m proud to be celebrated not only for my technical expertise but also for my commitment to inclusive leadership and empowering others in tech. While actively mentors and coach women in tech, championing diverse talent and helping others navigate and thrive in the industry. I continue to shape the future of AI driven customer engagement with bold thinking and a collaborative spirit.

https://www.microsoft.com/en/customers/story/24471-virgin-money-microsoft-365-copilot

Laura MacLeod | All Access: Future Contact Centers