Jesse Lucas is an experienced Product Manager with a decade of expertise at John Lewis, where he spearheaded innovative Conversational Commerce initiatives. Now at Lebara, one of Europe’s rapidly expanding mobile networks, Jesse is driving the development of Conversational AI and chatbot capabilities across multiple markets. He is also the founder of THE CHITCHAT, a blog, podcast, and speaking platform that provides thought leadership in Conversational Commerce, offering insights and guidance to help businesses excel in this evolving field.