Masha Guermonprez is Chief of Product and Client Experience at a leading company developing industrial voice assistants for high-stakes environments such as factories, manufacturing lines, and nuclear power plants. With over five years of experience in conversational design and user experience, Masha has worked at the intersection of human-centered design and cutting-edge technology, crafting voice and chat interfaces that deliver real value under real-world constraints. Masha is passionate about demystifying voice technology, especially in complex operational contexts, and frequently speaks on topics such as voice UX, adoption strategy, and designing for environments where failure is not an option.