Description

This session looks back at the journey of Aimee, EE’s Digital Virtual Assistant, and how continuous advances in technology have driven its evolution. We’ll explore the rise of Generative AI in enterprise chatbots, highlighting key challenges, lessons learned, and real-world successes along the way. The discussion will focus on how AI is delivering tangible value for both customer service agents and customers, before looking ahead to the roadmap toward an agentic AI framework. The session will conclude with insights into the integration of voice and digital channels to create more seamless, intelligent conversational experiences.