Currently finding opportunities to leverage the benefits of large language models within customer servicing and engagement at Lloyds Banking Group, and working through the challenge of balancing those opportunities with the risks inherent in generative Al.Experience with chatbots includes creating a BIMA-nominated virtual Robbie Williams chatbot – Rokhot, creating voice-powered fan experiences for Alexa with Sony Music and Warner Bros, designing conversational flows for financial services, entertainment, technology and sports brands as well as training many conversation designers.