As the Head of Applied AI, Global Delivery at Google, I lead a specialized team dedicated to spearheading large-scale transformation projects in the Conversational AI space. My work focuses on moving beyond theory into industrialized execution, delivering innovative solutions for transformation of customer service architectures for large Telecom Contact Centers,Shopping Assistants, Food Ordering systems, and AI-driven Auto AI experiences . I am passionate about leveraging the latest in AI to drive measurable business impact and redefine customer experiences at a global scale