Fabian Kortekaas
After 10 years in Telco and 10 years working in travel, leaving as the Global CX Director for TUI Group, Fabian changed his career path and now works for the…
Andrew Harrison
Andrew Harrison’s career has focused on the development and control of complex, innovative, technology-driven systems in Financial Services, Technology, and Public Sectors. He has worked with Deloitte, HSBC, Thomson Reuters…
Lloyd Buxton
Lloyd Buxton is Sales Director for UK&I and Europe at Omilia, where he partners with large enterprises to improve customer experience through Agentic CX. With more than two decades in…
Rui Teimao
Currently finding opportunities to leverage the benefits of large language models within customer servicing and engagement at Lloyds Banking Group, and working through the challenge of balancing those opportunities with…
Frank Moreno García
Technological Innovation Expert from MIT. -Chief AI Officer, I4 International Institute for Intrapreneurship and Innovation -Delegate Member of the European Artificial Intelligence Office (Brussels) -Member of the European Union’s Quantum…
Chris Miles
Chris is a product leader at Lebara, where he leads AI-driven customer experience transformation. He has delivered measurable impact through conversational AI and automation initiatives, including an 18% reduction in…
